[Resolved]  Zoom Car — extortion and false damage charges

Address:

600036

On nov 12th i got a baleno from zoomcar delivered to my hotel in chennai (Trip id jps66lkj5). The car looked like as if it had been through a long dirt road and even the door was not automatic. But it served the purpose. I returned the car on 14th. Somewhere in the middle, an auto touched the left rear door and left some scratches. The person who took my car found some scratches on the left rear door. I looked up http://www.zoomcar.com/chennai/damage_charges and was ready to pay the bill of 1000 rs (One door multiple scratches for baleno). But, the person who took the car from me told me on whatsapp that the bill for multiple scratches is rs 8000 and he added only rs 6000 out of kindness! I shared the link (http://www.zoomcar.com/chennai/damage_charges). And then he brought the bill down, but still to rs 4000 but not to rs 1000.

The zoomcar person essentially agreed that the type of damage was 'multiple scratches', but just that he will be charging me arbitrarily but not follow the damage charges on the zoomcar website!!! This is literally the definition of extortion. I wrote an email, but got a canned response.

This is the first time i rented a car in india. I am horribly shocked at the lack of professionalism. Hope the issue gets resolved at least here.