Zoom Car — extra amount invoice

Thatdandy_boy

from Shahada, Maharashtra

Address:

Kondhwa, A3 Arc Gaurav, Pune, Maharashtra, 411048

I booked a vehicle for 8 hrs on 14 september. When i booked the vehicle the app gave me invoice of 287 rs. I paid it online through credit card. The journey was good no problems. I delivered the car 2 hrs before my time. I exceeded about 3-4 km above my free kms. That's fine i can pay that. But the invoice i received next day was amount of rs 1319 rs!! What!!
I saw the invoice. They have charged 1000 rs for cleaning the vehicle! And 358 rs booking tariff! So much amount for cleaning! We didn't ate a thing in the car. What are this cleaning charges? For dry cleaning the whole car? When we received the car that was in that state only as the state i parked it. I'm trying to call customer care but the call is not going forward. I wrote a male they just replied with the policy quoted text! How to contact this guy's? Very disappointed in zoomcar. Cab service is far better than this. Never again i'm booking zoomcar.

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2019

Zoomcar Customer Care's response Dear User,

Greetings!

We are sorry about the charges levied on the booking. We request you to kindly share your booking ID for our reference, we shall check recheck on the charges and we will update you.

Regards,
Sowmya

Sep 19, 2019

Updated by Thatdandy_boy JPS6XA54D

Verified Support

Sep 20, 2019

Zoomcar Customer Care's response Hello User,

We did check and see that the vehicle was dropped unclean, hence, we have levied the charge. The charge is valid, we regret we will not be able to waive off the charge.

Regards,
Ramya. S

Sep 20, 2019

Updated by Thatdandy_boy Unclean. So the cleaning charges for washing is 300 rs maximum. Why are you charging 1000 rs?
And the car was unclean only when I got it. I have the video of it.

Verified Support

Sep 22, 2019

Zoomcar Customer Care's response Hello User,

We understand your concern here. The charge levied is valid, we regret we will not be able to reduce the charge.

Please find the below-shared image for your reference.

Regards,
Ramya. S