[Resolved]  Zoom Car — extra charges towards cleanliness and damages through auto debit rs.10500

Address:117 Mahalaxmi Nagar 2, Manewada Road, Behind bakde hall,7 row ,corner wood gate house, Nagpur, Maharashtra, 440023

I booked 1car for personal use, after journey completed return the car to their person, all photo uploaded properly verified by zoom car app and no due payment message displayed.
But next morning message from zoomcar for rs.500. Due towards car cleaning charges, second morning i received message from my bank rs.10500. Zoomcar deducted towards cleaning and damages. I do not understand how they can charge such unnecessary amount from my account.
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Nov 28, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2019
Zoomcar Customer Care's response
Hello Rajeev,

Greetings!

We are sorry to know about the discrepancy in the billing. Please share the booking ID for our reference, we will check and we will share an update.

Regards,
Ramya.S
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