[Resolved] Zoom Car — extra payment charged

Shivbaran S Rajput

from Kolkata, West Bengal

Address:

Bangalore, Karnataka, 700156

Hi Team,

Although I have 49 Rs monthly subscription plan and as per plan, I can use the pedl cycle for 1 hour daily.Few days I enjoyed that service but now whenever I start a trip, money is deducted each time.
Don't know why is this happening.I have mailed [protected]@zoomcar com and they responded in few queries but now they are not responding.

Worst service they are providing here in Kolkata and due to this I have seen people damaging their cycles in frustration and problem that you are creating by doing this.

+3 photos

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Nov 27, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2018

Zoomcar Customer Care's response Hello Shivbaran,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar