[Resolved] Zoom Car — Fake company

suraj taneja

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122002
Website:	www.zoomcar.com

I have been scammed by a company
named Zoomcar rentals its a big name in car rental business. I booked a car on 7th august
for my guest from United States.. 17 august when we were expecting the car at the booking time 11:30am
the car didnt reach we tried there customer care contact numbers the head office phone, but nobody was
answering the phone we wasted more then a hour & some how i managed to speak to them on the accidental helpline several times i called
they use to give a certain time but nobody bothered at all waited more then an hour after that they call and say
your booking has been cancelled because of shortage of cars. Now i got a refund of 6800 the amount paid was 7100 & as a apology they give a credit of 500 if i book next time.. what will i do with the credit in there company & why will i book a car next time in this fake company so in the end i pay 7100
and get a refund of 6800 wasted almost whole day to deal with them.. please take a strict action against them so that nobody in the future gets scammed like this..

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Sep 23, 2016

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2016

Zoomcar Customer Care's response Hello Suraj,

Please accept our sincere apologies for the inconvenience caused. It is disappointing when a booking gets cancelled and your plans gets affected. We regret that we were unable to serve your booking. In regard to the refund, please share your booking details by emailing us at [protected]@zoomcar.com. We will ensure your complete booking amount is settled.

Regards,
Zoomcar Team