[Resolved]  Zoom Car — fake damage charges after booking

Such a worst self driving car. No proper service, no proper maintenance of car and only they are hungry for money.

Recent i have booked a baleno and this fraud zoomcar service provided me a dirty and damaged baleno.
I have to pick that dircty car from a apartment with a automated process from the android app.
No zoomcar person available there.

For safety i have taken the pictures and videos of that dircty and damaged car.

After the trip zoomcar imposed me a damage charge of 4000/- rs. Then i wrote it to zoomcar customer care and they said the damages are valid. I asked them for proof and details of damaged part but they denied and just said vehicle damage fee of 4000/-
I shared the video taken before trip with time and date proof.
After asking so many times, they provide a picture of damaged part (Attached - image 1) and said before my trip that damage was not there, then i again shared that video and ask them to see that the damages are already present.
They said they will contact me soon but when i got no reply from them i pinged them after 2 days of that and they said the damages are valid.

Even after providing the proof and everything ther are not bothered to see anything.
They knowing put this charges and playing a game.

They are finding a opportunity to steal money from customers.

Worst service ever..

Booking id - jps66u1o6
Case i'd - 1544556

Image 1: sent by zoomcar refering the damage
Image 2: pic with time, date and location denoting the damage was already there.
Video url - https://photos.app.goo.gl/RrARmzW6UQ8TZdZJ7

Regards,
Saurabh