[Resolved] Zoom Car — fake damage charges

Akhil3612

from Mumbai, Maharashtra

Address:

Hyderabad, Hyderabad, Andhra Pradesh

On June 8 I booked a car from Zoomcar(JPS6B5S9Z) and ended on June 9. on June 25 exactly after 16 days unnecessarily charged 8000 Rs for two tyres damage, I asked for images last month in july to share but till now no response from them.I have not done any damage, so I am not paying any charges.Thereafter from past 40 days customer care is not responding. Zoomcar continuously threatening me to pay the money.I am a promising customer from past 2 years and referred people to use. But now I am very afraid o[censored]sing zoomcar and suggesting people to not use.

Regards
AKHIL REDDY

+1 photos

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Sep 27, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2019

Zoomcar Customer Care's response Hello Akhil,

Greetings!

We understand your concern here. Upon checking, we see that the spare tyre was damaged during your reservation. Hence, we have levied the charge. Please drop an email through the contact us page so that we can share the damaged image.

Regards,
Ramya. S