[Resolved] Zoom Car — fake damage charges imposed on customers

tarun rangaraju

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500089

I had booked zoom car on 20/07/2019 with booking i'd jps6xc88h
I have ended my trip safety and uploaded the live images of the car in zoom car app during parking and ended the trip.
When i have checked in the app next day i., e on 21/07/2019 they have imposed an damage charge of 4000 rs unneccessarily without proofs and trying to loot money from customers.
I have sent emails with car pictures but there is no response from them and customer care support number also not reachable.
Zoom cars are making fraud by charging fake charges on customers.
Hoping this complaint will take necessary action on zoom cars.

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Aug 25, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2019

Zoomcar Customer Care's response Hello Tarun,

Greetings!

We apologize to know about the discrepancy in the billing. Upon checking, we see that the damage charge has been reversed under the booking.

Regards,
Ramya