[Resolved] Zoom Car — fake damage fee for spare tire | |||||
Car # mh43bg6859 Booking id: jps62tgkp Trip duration: 11th may 2018 6 am to 12th may 2018 7am. We booked tata tiago. At the start of the trip we took photos of the car with all the scratches and dents. At the end of the trip, the person at the site checked everything and said to end the trip with no additional charges. We left the place and after a day zoomcar has charged 3000 for damage fee. When we called the car owner, he said that the spare tire at the trunk was torn. But we never used that. We didnt even know to change the tyre. As per our first discussion he said that there was another booking prior to ours and he suspected them and asked us to raise a request to zoomcar. We did the same but zoomcar replies as below. "the levied vehicle damage charges are valid and the same cannot be waived off" We tried to contact the customer care but the numbers are not working. We again tried to call the car owner, now he asked us to pay the damage fee though we haven't caused any damage. How can we believe that the damaged tyre belongs to the car we booked? They didn't check the spare tyre before starting the trip. Was this information helpful? | |||||
Jun 22, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support May 21, 2018 Zoomcar Customer Care's response Hello Madhukiran, Greetings! Please accept our apologies for any discrepancy in billing. We did have a check and see that the charges are valid. Unfortunately, we will not be able to do much in this regard. Regards, Rohit | |||||
 2 Comments | |||||
Comments
Hi I did book a ride with id#102132 but the cycle didn't unlock... I was told the trip will auto end in 30 mins so I thought it was ok now it's charging me for another 30 mins.. could someone help will it continue like this..
What do you want me to write just stop the trip
Thanks in advance
What do you want me to write just stop the trip
Thanks in advance
Subbu0's reply, May 13, 2018
I am being charged for something I didn't even use...can someone please help..as simple as that
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Today I took a cycle and rode for an hour and a half but when I wanted to end the trip it says timeout try again. And my money is getting wasted please do something quick.