[Resolved] Zoom Car — fake excess kilometres fine added and refund not initiated

[Resolved] Zoom Car — fake excess kilometres fine added and refund not initiated

M modassirrizvi15 from Delhi, Delhi

I have booked zoomcar for a 55 kms free trip my booking id is JPS6X5SLW. I have rode only 54 kms and ended my trip before the time. I paid 2473 rs and the booking tarrif is 974 and 1499 security deposit which have to be returned after ending trip and when i have ended the trip and uploaded all the meter readings of before and after ending the trip then after doing all the responsibilities with proof a fake charge of extra kms is added in my booking and the security money is vanished and i haven't got any refund from this fraud company but i have got a huge fake charge with this fraud company. +2 photos Was this information helpful? No (0) Yes (0)
Sep 3, 2019 Complaint marked as Resolved I contacted them with a new phone number of a person in my family as i can't connect with them with my personal number then I have talked to their agent and he resolved my problem in few minutes and very politely and removed my excess kms charges and told me the refund will be iniated in 5 to 10 days. Zoomcar customer support has been notified about the posted complaint. Verified Support Sep 04, 2019 Zoomcar Customer Care's response Hello User, Greetings! We did check the booking and see that you have received an update with regard to the above issue. As the charges levied on the booking were invalid, the same has been reversed. Regards, Appachu Zoomcar
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