[Resolved] Zoom Car — false accusations of vehicle damage | |||||
My booking was for yesterday night at 12am. The car was parked in a shady and a disgusting place which was not at all safe from customer point of view. Moreover the whole road was laid with stones. Yet i picked up the car and drive to the airport and came back dropping it at the same place. There was no point of contact with zoomcar at that place, no person from zoomcar to help the customer. I did not check the car before and after dropping, means i did not take pictures of car as that place was not worth spending any time. Then after my successfull journey, i have gotten the issue that vehicle tires were damaged and a damage fee of ₹4800 have been charged. I dropped the car in the same condition as i got it. I cannot understand how driving a car can damage its tires. They can get damaged only if there is some accident which clearly did not happen. I can't believe that zoomcar just simply accuse the customers of false things before even verifying once. If there was some person available there, i would have handed over the car in person to that guy but there wasn't any. How is this my mistake at all if the vehicle or something may have damaged? I expect a better response from the zoomcar and a refund for my advance booking amount. I am available for verification at all times if you have any queries. Expecting a better service from this startup. Was this information helpful? | |||||
Dec 7, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Nov 03, 2018 Zoomcar Customer Care's response Hello Brahmkeshwar, Greetings! We are sorry for any trouble caused. Kindly note, the charge shall be levied on the booking only after a thorough check. However, please share the booking ID for our reference, we shall revalidate on the same. Regards, Ramya. S | |||||
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