[Resolved]  Zoom Car — false accusations of zoomcar

Address:

Pune, Maharashtra

We have rented zoomcar on 16th June 2019 and we have dropped the car on time and met owner of the car too. He has checked everything in front o[censored]s, thanked us and happily waved us and next morning we received a message saying due to missing documentation, there will be charges of 10000 Rs. First thing, what we ll do of his car documents when we even dont have a car and secondly when he checked everything in front o[censored]s then why he didnt mention anything in front o[censored]s. When he saw me taking video of car then he knee he cant make any false accusation of damage so he complained for documents.. when we contacted zoomcar, they said they will refund the amount within 24 hours but nothing happened. This is serious [censored]. How someone can be so greedy that they dont even think before putting false allegations. Have some humanity people. Never ever go for zoomcar. Before deducting the amount, they didnt even think what we will do of those documents and why we ll miss some document which we have not even touched.