Zoom Car — false allegation on losing a document and a charge of rs. 20000 for the same; also mental harassment.

My concern is regarding booking number -JPS642CRL.

Details of incident :-

1.I picked up the vehicle at 10:30 AM from pickup point.Checked the mentioned documents, and updated the details on the app.
2.Around 8:30 PM on[protected], I dropped vehicle back at the parking.Again I checked the documents and other formalities on the app.
3.Till this time everything was alright.
4.Then I received a call at 2:00 AM (approx.) on[protected]a day after the booking), that a document "Certificate of vehicle fitness is missing "and I had to pay rupees 20000 against it (inclusive of fuel refill of Rs.1000).
5.Details of trip are attached.

My concerns :-

1.With best of my knowledge Certificate of vehicle fitness was not there in checklist.
2.On dropping back the vehicle, I submitted the checklist.Either company should trust customers, especially LOYAL CUSTOMER or else they should appoint crew for checking condition and documents of car while dropping back.
3.Despite all concerns company has, they could not just call at 2:00 AM.
4.Delay in raising concern indicates malicious intention.

Future course of action I expect :-

1.Clearing out the dues shown as rupees 19000, refund of fuel charges of rupees 1000 and a separate correspondence for no dues.
2.An apology for MENTAL HARASSMENT.
3.Improve delivering and dropping off services, and transparent system.