Zoom Car — false allegation without seeing the damage 10k penalty, dl snatched by person

Address:	Bangalore, Karnataka
Website:	www.zoomcar.com

This was horrible experience. Booking id # jps621351. The ground person just asked me to see my dl and snatch it took it without my consent eithout even telling me he kept my dl under locker and said he will call me and give my dl back after verification its more than a week now and still he did not return.

Firstly due to the bike mistake, he hit the car my car was on halt, and bumper got damaged. Attached is the picture. I raised with the zoomcar they asked me to send the picture of the damage car i did the same.

Incident took place because of a biker fault he got panicked and hit my car.

There was clearly no mistake from my side as i was not at all driving and my car was on halt. Still there was damage in the bumper and when i asked the service center it was only 5k then why without even looking at the car, there is a charge of 10k applied. Not sure why am i charged 10k when the damage is not that major, also i checked https://www.zoomcar.com/bangalore/damage_charges it says for maruti swift the charge for front bumper damage is 5k

Pls see the car damage yourself
https://s3-ap-southeast-1.amazonaws.com/zoomcar/images/original/31f0359bb3c72fb98e6c3272ee77bf6ef6ec76ae.?[protected]

https://s3-ap-southeast-1.amazonaws.com/zoomcar/images/original/c603a7bd97009d409d7ee09b8d6bedb4b8f8b69d.?[protected]

https://s3-ap-southeast-1.amazonaws.com/zoomcar/images/original/05824a66388a7322cbeba6de7a567cb34b3840e9.?[protected]

https://s3-ap-southeast-1.amazonaws.com/zoomcar/images/original/510282bc7c2a420e734776aff115335cfced4ceb.?[protected]

Also the person who was at the site zoomcar royal meenakshi mall took my dl just to see and then told me will return it back after verification he simply snatched it and put it under the locker. Pls have a look into the matter.

Pls understand the matter and return my dl you cant take anyones dl like that also i will go to the legal way if you make me suffer and do this muc hassle to me. I can pay you reasoanble amount upto 6k and retunrn my dl