[Resolved]  Zoom Car — false car damage charges

Address:

Bangalore, Karnataka, 560100

As soon as i saw that the damage charges were applied on my zoomcar account, i called the customer care and told them that i have the complete video of the car and there were no damages whatsoever. They said that sorry sir, the charges have been created by mistake and the issue will be resolved. But the issue was not resolved and so i called the customer care again and they gave the same reply again. The car which was given was very old and had bumps and dents every where, and the interior was also very bad. I sent a detailed feedback for the same as well as while taking the car i even called customer care and asked them to make note of this. I even have the video of the vehicle. After all this i still get an email saying that the recovery notice has been issue.

Booking id: jps64b90u
Car no. : ka51aa7436

I got a recovery notice on my mail today, saying
It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹10075 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹10075 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority