[Resolved]  Zoom Car — false charges and fraud

Address:	122001
Website:	www.zoomcar.com

Beware! Zoom car india has got new strategy to loot customers. They have started tricking customers with false allegations of car damage and are collecting money.
Booking id – “jps62d6xo”
I booked a swift on april 22nd for 4 days and was due to be returned on april 25th.
When i arrived to get the car, i was asked by the fleet executive to make the video of 'car body' capturing all the dents which i did. Conveniently he didn't mention anything about the wheels/tyres at any point. I came to deliver the car a day in advance as we did cut short our trip and there was no point of keeping it with us for no reason.
Surprisingly while we were there to deliver the car, three different executives checked the car and said nothing about it. They did see the video we made to see the dents which they did refuse earlier stating that we don't keep cars in this poor condition. Once they checked the video, only then they asked use to hand over the keys and leave as is. Until this point they didn't mention anything about the scratch in the tyre or damage to the wheel.
After 24 hours, i get a message from zoom car india stating that there was a sever damage to the tyre and out of rs. 5000 (Security deposit) i will only get rs. 648 back. To my utter disbelief, they charged me for a tyre damage which was impossible to take place without a dent in the car body. And as the video clearly captures the dents in the car body, the only way to damage the tyre is to do it on purpose with something sharp. Since the time we gave it back and to the time we got the message, it took them 24 hours to highlight the damage, the only possible answer to this is the fact that the damage was done on purpose to charge the amount from the customer. Since then, i am trying to reach the customer care executive, the fleet executive and the team but no one replied pretty conveniently. I confronted with the executive stating that why the car wasn’t inspected in front of me and was charged at the spot, they conveniently didn't reply. They don’t check immediately, but the do inspection later before next booking. Since then, all the customer care executives had been singing the same song to prove that i am guilty. But, no one is ready to tell me why the damages were marked after a day of my booking and it’s being forced onto me. They are asking me for video proof now, but i fail to understand what's the use of their fancy new checklist that i marked in the app before booking? How come the checklist doesn't include tyres?
While i had already marked about damages in the car bumper while filling the pre-booking checklist, i am being told that the damages in the tyre were done by me. Moreover, these zoomcar fleet executives will cunningly park the vehicles in shady areas, such that you’ll miss out most of the damages that could be seen in daylight.
This is the new trick zoom car india is following to extract money from their customers, and if you ignore they will even threat you by sending a civil notice for a criminal offense. Be careful guys, and don’t fall into this trap. Better book an ola or uber for as long as you want, and it will come cheaper than zoom car india charges. Moreover, you’ll save money and harassment that come free after each booking ends.
I have however donated rs. 5000 towards the fraud conducted by zoom car india and taken a pledge of never using their so-called "service" ever.