[Resolved] Zoom Car — false charges by zoomcar. they are not ready to share the proof ps6bglr7

Uday Gundala

from Chennai, Tamil Nadu

Address:

Rangareddy, Andhra Pradesh, 500018

Jps6bglr7
I have booked a car and gave the car back and zoom car initiated my refund as well. After a day they are sending a mail i need to pay 6000 as damage charges. I told them send pics with timestamp and there is no reply from them till date. I have checked with agent he told the issue he raised was not related to the car which i took. Even after repeated mails and calls there is no proof being sent by them till date. Today they sent a mail saying sening legal notice. Not sure why they are doing like this.
Zoom car u are not following good business practices.

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Jun 28, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

May 28, 2019

Zoomcar Customer Care's response Hello Uday,

Greetings!

We are sorry to know about the discrepancy in the billing. Upon checking, we see that our team has requested you to share the damaged image along with the properties(date and time). Hence, we request you to share the details, we shall have a check and we will do the needful.

Regards,
Ramya. S

May 30, 2019

Updated by Uday Gundala Hello Team,

WHERE FROM I NEED TO SEND PICS OF DAMAGED PART WHEN I DID NOT DO ANY DAMAGE TO THE FRONT TYRE AS YOU PEOPLE BLAMING? WHY YOU GUYS ARE NOT ABLE TO SEND A SINGLE IMAGE OF THE DAMAGE ABOUT YOUR CLAIM?
When I give the car back to the agent, I'm expected to take pics and upload them to zoom car portal. I have done that thing from my end and I'm telling again that no damage was done from my end when I give the car back, that is the reason why my refund was also initiated I guess.
Your agent from whom I took the car and to whom I have given the car back told me that there is no damage done to the car related to the booking.
Now that you are telling that damage was done, why you people are not able to send any image related to the damage along with the timestamp. When I talked to your customer care they told there was damage to the front tyre, all I'm asking is show me the image where the front tire is damaged with timestamp and date, but till date there is no reply from your team.
Not even a single call to provide an explanation on this issue till date.
I'm ready to pay the damages if you show me the image of the front tyre damage with timestamp around 6 am, that is the time I have given the car back.
This is total harassment of CUSTOMERS. What you people are doing here is unfair business.

Dec 13, 2019

Updated by Uday Gundala This issue is not resolved. Why the status is changed to resolved. I still did not get any photos on their claim. Still the issue is showing as closed

Dec 13, 2019

Updated by Uday Gundala Im still getting notices. And when I talk to customer care they say in 24 hrs someone will get in touch and nothing happens after that. So sick customer service