[Resolved]  Zoom Car — false charges claimed by company

Hi,

My booking id is jps6bozmu. First of all car broke down in my trip. I tried calling the customer support to end my trip but so worst support that every customer support was busy even at 11 pm.
I was charged with accidental charges of rs. 10000 after which i tried to contact customer support many times. I asked them to share me the details of the damage done which i have are till date not received. Moreover i have shared my proof of car being safely returned to local zoomcar executives after breakdown. God be with those who met with an accident at night and desperately need zoomcar customer support.
Humour is till 1 am i tried to connect to customer support multiple times and each time waiting upto 10 minutes minimum but still not able to connect to them.
The next day on a single call i was directly connected to support without any wait time.

I was charged falsely which can be made out from the fact that the customer support is not able to provide any details of the charges.

The car was shared by 4 people during the trip and each being a customer to zoomcar but after this incident all got to know the fraud company and no one would like to promote zoomcar to others.

I tried escalating the issue but no response from the executives as well..

Worst customer and issue redressal support...!!!

Regards

Mukul