[Resolved]  Zoom Car — false charges for damages

Address:

flat no 304 tower no 16 skyi songbirds near bharat petroleu, bhogaun, Pune, Maharashtra, 411023

Dear Harshit BHUSHAN,

This e-mail is with reference to the booking made by you with Zoomcar through Company's webpage/mobile app with the following details -

S.No Booking ID Car provided Start time End time Pickup point Drop off point Initial Rental Security Deposit Outstanding
1 JPS6F2EAA MH14GU4258 5/03/2019 16:00 6/03/2019 02:57 Home Home 1153 0 4000

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹4000 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹4000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the Member Agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking You
For Zoomcar India Private Limited
Sd/-
Anitha Rajasekaran
Signatory Authority

Contact: [protected]

This message is beeen sent to me again and again i have contacted your custumer suppourt team they said they will check and call back but they never called and i have made clear to them that no damage has occurred to car i have sent photos of vechile after returning and also photos when vechile was parked in city after somedays The photos sent by you is not specefic it is no where visible that it is grand i10 or not leave about number plate i was earlier charged for cleaning which was removed .worst service i stopped using zoomcar and switched to drivezy a much better company than of yours once i belived your company is best in this sector but you prooved me wrong you can check how much booking i have made earlier but not made any booking after incident nor i will make