[Resolved] Zoom Car — false charges on my invoice

Harsha reddy 691

from Bengaluru, Karnataka

Address:

Mumbai City, Maharashtra

I have booked a zoom car with id: jps6x8oab, they are charging me the damages which are already there and mentioned in the app clearly when i started the trip. As the damages is already mentioned in the zoom app i have not taken the pictures, now they are charging that damage on me. Customar care people are saying wait for 24 hours will issue will be closed and it's been 3 weeks and now they are saying no we can't help you as i dint took the pictures which is already cleary mentioned damaged one when i start the trip in app.. They will charge me.

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Sep 29, 2019

Complaint marked as Resolved

Hi Ramya, I think you are not clear with my message, I have clearly mentioned that the damage is already mentioned in the app.. then why I need to upload a pics once again . 4000 is not at all an big thing for me ... the response and false claims that you are throwing on me is the big matters here... I am asking you the string question .. before I start my car, the information that you had already shown me .. can you please upload it here .. i am sure that the dams he or front panel is already mentioned there.. if that is not mentioned there I am ready to pay the amount.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2019

Zoomcar Customer Care's response Hello Harsha,

Greetings!

We understand your concern here. Please note if the vehicle is damaged before pick up you will have to upload the image in the app. However, you have not done the same. We regret we will not be able to reverse the charge as the front quarter panel is damaged during your trip. Hoping for your understanding in this regard.

Regards,
Ramya. S

Sep 29, 2019

Updated by Harsha reddy 691 Hi Ramya,

I think you are not clear with my message, I have clearly mentioned that the damage is already mentioned in the app.. then why I need to upload a pics once again .

4000 is not at all an big thing for me ... the response and false claims that you are throwing on me is the big matters here...

I am asking you the string question .. before I start my car, the information that you had already shown me .. can you please upload it here .. i am sure that the dams he or front panel is already mentioned there.. if that is not mentioned there I am ready to pay the amount.