[Resolved] Zoom Car — false cleaning charges levied.

swapnil0909

from Noida, Uttar Pradesh

Address:

Pune, Maharashtra, 411033

I booked a zoomcar for 16 hours on 9th of september and i didn't receive the car in a clean condition and i returned the car in almost the same condition, obviously when i returned it had some dust because of driving in a rainy season.
I was charged rs. 1000 for the same, when i called the customer support they asked me to upload the video of the car at the time of receiving it, which i did. Still my issue is not resolved. This is completely wrong, i didnt receive the car in a clean condition and they expect me to return it in a washed condition.

+1 photos

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Oct 15, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2019

Zoomcar Customer Care's response Hello Swapnil,

Greetings!

We are sorry to know that there is a discrepancy in the billing. Please share the booking ID for our reference, we will have a check and we will update you on the levied charge.

Regards,
Ramya. S