[Resolved]  Zoom Car — false damage charges by zoomcar

Address:

Btm 4th stage, 560076

1st email response.:
Hi, i found false daamage charges of 10k pending on my zoom car account. The vehicle was returned the way i took it from the place it was alternatively allocated without an executive. I just drove for 30 kms against 50kms which i have booked for in a safe and secure manner. Seems like insiders are working for car owners in benefit of the already damaged (Multiple damages as per images already uploaded) with 65000+ kms driven vehicle. The life of the vehicle is close to an end. \i wanted to meet the owner of the car, supervisor of the shift, inspector who reported so called interior damages, fleet manager to discuss and take the matter ahead. I don\'t mind speaking my friend greg moran. Charge of 10 k is falsely levied and no one calls me to talk about this. Handling via email.
Seems like this has become their daily routine.

Zoomcar responds:dear praveen kumar rapolu,

Thank you for writing in.

We understand that you are disappointed about the damage charges levied on your booking. We request you to go through our policy for charges here:
https://www.zoomcar.com/policy#feePolicy. for the charge against damage type click https://www.zoomcar.com/damage_charges and select the booked vehicle from the dropdown.

Should you feel that the charges added are not according to the policy or/and you claim it to be a wrong charge, please write back to us attaching the images of the vehicle with properties of the image and we will re-validate the charges for you.

Regards,
Team zoomcar

Second email response sent:

Omg!!! What the hell is happening.

What are you up to.

All the damages were already highlighted in red before proceeding with the ride not allowing me to upload any further images on your very app.

After the completion of ride i even approached your help center to inform that there are errors uploading pictures and asked to check him if atleast the fuel bill is uploaded as a refund was expected out of that.

You can investigate all the records of the vehicle no 4112 whether or not any or all damages are old or new. The vehicle is driven 65000 kms. If it's an app error all those images in the previous booking of the very vehicle might be existing.

This is sheer lack of responsibility in keeping up with the records of your fleet, vehicle condition, zoomcar application and unproven ununthorised way of disbursing and receiving of booking without an executive at the slum locations.

I usually choose bomma vallu to pick it from hotel ibis.in fact i received the email for the same location and then changed to slum.

I would have settled this then and there with executive help. I handedover the vehicle as it was when received.

All the proofs will come on its own when the issue is further investigated from the previous booking. Being loyal to you since so many years, you have given me a good prize.

I need a response from mr. Moran.

Zoom car still not bothered to call after 12 hours of this email