[Resolved] Zoom Car — false damage charges

santosh7454

from Mumbai, Maharashtra

Address:

500012

Dear sir,

With reference to booking no. Jps62n1ct.

This complaint is regarding false charging charged by zoomcar, without any proof saying that i have damaged the car during my possession. But up to my best knowledge the car was already having that damage when i took the possession. Now zoomcar team is repeatedly calling me for damaged amount which is false.

Please look into the matter

Regards,
Santosh singh
[protected]

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Jul 19, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2018

Zoomcar Customer Care's response Hello Santosh,

Greetings!

Based on the escalation raised, we did have a check on the damage charges levied on the booking.

Upon checking, we see that the damage has been caused to the vehicle during your reservation. Hence, the charges are levied for the same.

If you have any discrepancy with regard to the same, please send us an email to [protected]@zoomcar.com. If you hold photos or video of the vehicle at the time of pickup you can share the same.

We shall have a recheck on the charges levied.

Regards,
Sowmya