[Resolved]  Zoom Car — false damage charges for not my mistake

Address:	Bangalore, Karnataka, 560043
Website:	Zoomcar

Hi,

This has been terrible experience with zoomcar. I had booked my ride on 23rd august 2018 for a day trip outskirts of bengaluru. It happened that car was not very well maintained however it was ok for me as it was a short trip of 250kms including return. I was excited so as my family to spend a day off from busy life.

But the experience went horrible as the car broke down with gear issue in the middle of the road in quite a remote place at 2:15 pm. I was totally clueless and called customer care for help. I have been told that there will be a callback in 15 mins and an assistance provided in an hour. Since i was first time dealing with zoomcar i kept on waiting. This started getting too much of a delay while i kept on calling them number of times. And another problem is they have multiple partners to deal this issue and i went nuts speaking to everyone and explaining my situation. Finally the toeing person reached at 7:30pm with more than 5 hours of delay.

On the other side my family including grandma kept waiting without food for such a long time in the middle of the remote road. I managed to accept their apologies for the same and reached back home around 10pm after ruining my complete day.

But this isn't over after a day i got a bill of 10k on my booking for not my mistake. This problem is to do with the car as it wasn't in the condition and now i have been asked to pay for the same. I totally condemn this and strongly urge zoomcar not to treat customers in this way.

Hoping for the justice in this matter.

Regards,
Karthik