[Resolved]  Zoom Car — false damage fee is charged of 6000rs

Address:

Pune, Maharashtra, 412115

We booked an i20 with fuel on 5th august 2019 from 8am to 8pm. When we reached at pickup point one car tyre was flat and there was just only 8% fuel was in car. So we fueled the car of 1500 rs. At the end of booking, we uploaded the car images. The car was in same condition as in starting.

Now the next day, an automatically generated call came that you have an outstanding amount of 1501 rs.in which they have charged me 6000rs damage fees. They cancelled our reimbursement of 3000rs safe deposit and 1500rs fuel bill. And left amount of 1501rs is need to be paid.

They charged us 6000rs for severe damage of front bumper. Which is so qrong because car didnt get a scratch from our side. It was in same condition as we picked up in morning.

We uploaded the end trip images of the car in their app while locking the car.

First of all they want us to park the car on the roadside in the dark. Since it was dark there, while clicking the pictures at ending they were claiming it was not clear.

It is thier problem, they asked us to park the car on the roadside. After locking the car, we went to our home. They should think that anybody can damage the car while parked on the roadside whole night.