[Resolved] Zoom Car — false vehicle damage charges

Khalid Ryan Ahmed

from Bengaluru, Karnataka

Address:

Dakshina Kannada, Karnataka, 575018

Charged me falsely for vehicle damage with no clear proof. I have driven it safely and dropped it back also. Nobody checked and later say the clutch has gone and levy 10000 as fine. Is this how u earn money zoomcar. You are to be tagged fraudsters. They are charging me for a diesel vehicle that's run 40000kms for with no proper maintenance from their side. I'm not going to pay a single penny if they don't provide me a proof that i've done it. It's a machine and wear and tear is there but doesn't mean i have driven all the 40000kms

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Sep 9, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Jul 28, 2018

Updated by Khalid Ryan Ahmed Booking ID is JPS64QHV0

Verified Support

Jul 30, 2018

Zoomcar Customer Care's response Hello Khalid,

Greetings!

We are sorry if there is any discrepancy in the charges. We did investigate the above issue and see that the charges are appropriately levied on the booking as per the policy as you have damaged the vehicle during your reservation. We regret to inform that we will be unable to reverse/reduce the charges.

Regard
Wasim
Zoomcar

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Comments

Sona Suresh

from Mudigere, Karnataka

We friends where planning to book zoom car .while creating account i gave my friends gmail address due to some problem in my gmail address my account contain my name, my DL, my phone number but different gmail address. so please change my gmail

Zoomcar Customer Care's response, Aug 4, 2018

Verified Support

Hello Sona,

Greetings!

We regret to inform you that we will be unable to change the registered email ID once approved.

Regards,
Rohit