[Resolved] Zoom Car — Faulty car + late delivery

Amulya Raina

from Delhi, Delhi

Address:	Mumbai City, Maharashtra, 400069
Website:	www.zoomcar.com

Zoom car has given me a nightmarish driving experience.
I was supposed to get the car at 7:30 pm and was supposed to return the car at 11:00 pm the next day.
I was given the car at 10 pm and was made to wait all the while. I was told that the car i am allotted has not been returned by the previous customer. While eventually i was given another car which had been parked right there all along. So now i have to pay for two days but i get to keep the car for one day.
Now because our program got washed away due to the late delivery, we decided to go for a long drive the next morning.
When we finally did take the car out the next morning, within 3 kms the tires on the left got deflated. Upon calling the customer care i was asked to push the car to a mechanic and get it repaired myself.
I currently am in the middle of tue highway and i don't know what to do.
So i am typing this compaint and hoping that people are made aware of zoom cars pathetic service.
Reiterating, i am in the middle of a nightmare.

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Aug 8, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

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Comments

Zoomcar Customer Care

from Mumbai, Maharashtra

Verified Support

Hello Amulya,

Greetings!

Firstly, please accept our sincere apologies for the inconvenience caused. This is definitely not the experience we want for our customers.

In regard to the car condition, please note we do follow a strict protocol in ensuring that our vehicles are maintained well. Reviewing your complaint we see that there has been a lapse in our system. We have been working on this issue and are taking corrective measures, to ensure such issues are minimized and we provide a hassle free experience to our customers.

We understand that your experience using our service was not pleasant, request you to share us your booking details. We will have the issue checked on priority.

Regards,
Zoomcar.