[Resolved]  Zoom Car — Faulty speedometer showing incorrect speed and charges for overspeeding

Address:	560027
Website:	www.zoomcar.com

I have rented a swift ka51c6810 for my bangalore to mysore trip. On the trip i noticed that even when the speedometer was showing 90 kmph i got a message from zoom car for charges of 2500 for overspeeding (Crossing speed of 125kmph). I immediately called up the customer support and informed them of the issue. Subsequently i used gps based app to track the speed and clicked few evidence pics where odometer showed way less speed and faulty swings in the speed. On finish the trip, while handing back the car i informed the site person about the issue and offered him a demo ride to show the issue as i still had 1 hour and around 200kms of booking left. He informed that no need of this, they will check it and get the refund processed.

After waiting for couple of days, i didnt hear any thing on this so i raised a complaint on their website. The customer support guy who reached out said that they had checked the vehicle and its fine. I will have to pay the penalty. I also shared the evidence pics on the complaint however they disregarded them and claimed that their vehicle is perfect.

I need to know where i can take this issue further and get it addressed as this surely looks like a case of cheating the customers.