[Resolved]  Zoom Car — fraudulent damage charges

Website:

www.zoomcar.com

I vineet, not surprised to see that zoomcar has had a history of levying incorrect damage charges to the consumers.
I being one of those victims with the booking id # jpsg2loyj had booked a maruti swift on 15th january 2018.
This car was parked at a private parking lot and a non zoomcar personnel handed over the car keys (Believed to be the car owners driver). After inspecting the car and taking a video i didnt notice any major damages other than hairline scratches. Also it was 12am hence due to inadequate light it was hard to see the damage they ask me to pay for.
Now, after 10 hours when i return the car the same guy who handed me the keys was available, he inspected the car several times and asked me to wait until he’s done with the car check. Took nearly 10 mins for him to check if there were any damages.
He then informed me that im good to go and car has no damages.
After 10-12 hours im guessing i noticed that i have been charged a whopping ₹5000 for some damage.
I requested zoomcar to check the cctv footage as the parking lot is well equipped with at least 4 cameras. But zoomcar continues to say, our partner (Car owner) has said the damage is been done hence i will have to pay.
Zoomcar’s so called “verification” is only n only based on their partners word?
I think it’s not much to ask for to get the cctv footage checked.
But as always zoomcar representatives are trained to repeat same rebuttal again n again that “the charges are valid and you need to pay, our internal team has verified but its confidential “
What if the damage was actually done after i handed over the car? How can you prove it, if zoomcar can ill pay double of what i’ve been asked to pay for.
I have booked zoomcar about 10+ times, in that period i have been charged for late return, excess kms and once for a damage too.
I have happily paid them but not this time. Because it is unfair to pay for something that you are not responsible for.