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Zoomcar

[Resolved]  Zoom Car — fraud cleaning charges of rupees 1000 applied

Address:Mumbai City, Maharashtra, 410206

I booked zoomcar id - jps64hgld from 12pm on 12th aug 2018 to 2.30am 13th aug.
When we went to return the car no zoomcar person was there. The car was delivered in exactly same and good clean condition at 9pm. After we left i got 1000 rupees cleaning bill which is total fake and fraud as the car was provided in clean good condition. Upon calling zoomcar customer care they provided no help and asked to pay such charges. I am a regular zoomcar customer and this kind of fraud charges are intolerable.
Kindly remove these charges as this is simply black money collected by the zoomcar person
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Sep 22, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2018
Zoomcar Customer Care's response Hello Goural,

Greetings!

We are sorry if there is any discrepancy in the charges.

We see that the vehicle was dropped unclean, hence the charges are levied as per the policy for the same.

Regard
Wasim
Zoomcar
Complaint comments 
2 Comments

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Comments

I hav takem zoom car pedl at agara lake main gate Bangalore, cycle id 3230620 i have ended the trip but it is not getting end and money is deducting continuesly from my account. Please help as soon as possible

Reply
Zoomcar Customer Care's response, Aug 17, 2018
Verified Support
Hello Harinath,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar
Attention.. attention.. attention. want to pedal station near teerth technospace it park, baner.
We need it . please attention.
Reply
Zoomcar Customer Care's response, Aug 18, 2018
Verified Support
Hello Pragati,

Greetings!

Please send an email through our contact us page for our team to have a check and do the needful.

Regards,
Rohit

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