[Resolved]  Zoom Car — fraud - misleading customers with wrong information

Address:	560078
Website:	www.zoomcar.com

Zoom car
I booked a baleno vehicle thru zoomcar.com for travel on from 21st nov till 24th nov. Booking was done for pickup from airport and drop at airport as per the illustration given by them during the booking process.


After making the payment i got a message with a booking confirmation and the pickup point was mentioned as domlur. From oman i wrote to them 3-4 times asking for a clarification as i have done the booking from /to airport. No response was received and it is next to impossible to speak to a help desk executive.

I took the risk of travelling with the same confirmation as the money is already paid online. On reaching bangalore i again tried for nearly 15-20 minutes to reach to their call center and after going thru multiple option i figured out an option to reach a human and asked for the delivery of vehicle.

The response from her really made me speechless. When i said the booking request was from airport and your system has selected terminal 1 in the airport why did the confirmation came from domlur…. She immediatley responded saying there are 2 airports in bangalore and they meant the other airport for pickup and also ironically the vehicle pickup point is a residential area which is 5-6 kms from the old airport also.

For the information of all the old airport of bangalore was closed in the year 2008

I have seen many complaints about delayed delivery, vehicle quality, cleanliness etc and all this can be still considered as errors/mistakes but claiming that an airport closed 10years before as operational and asking us to take the vehicle from an area which is 25kms away from the airport is a fraud.

Misleading the customer with wrong details in website and after collecting money changing the fact.

I travelled from muscat to india for a quick 2 ½ day visit for an urgent work and i was unable to do anything on 21st due the running around i have to do to take my vehicle. I missed an important meeting with a customer who came to finalise my house and the purpose of my trip was defeated.

Also the vehicle was used only for 155kms in 3 days and when i took vehicle it had 15% fuel and returned with 80% fuel neat and clean. I was forced again to leave early morning 0430 to deliver vehicle back to domlur point and took a taxi from there to airport.

I also got a debit of inr 1000 towards cleaning charges with no mail or mention about it. It was delivered spic and clean with not even a single slip inside the vehicle.

I want a clear response from zoom car failing which iam going to consumer protection with screen shot of all their website pages and explain them how you are cheating customers.