[Resolved] Zoom Car — fraud zoom car claim

Vinay Srivathsa

from Bengaluru, Karnataka

Website:

Zoomcars.com

Booking id: - jps6t4hgv
Mob :- [protected]

I have booked the vechical on 3rd oct and return on same date with in deal time with no excess km usage plus i refill tank for 1000 rs and i uploaded the supported document for refund. But after insted of refunding the 1000 rs from zoom end i got a notification in zoom app that outstanding amount of 4200 rs after that i called your customer care to check the reson for that and response from zoom was shocking to me as zoom response was the outstading amount against "document lost" that is totally incorrect as i finished my trip i have handed car in front of their parner only and their partner checked the car for any damages and their partner only parked the car by checking inside the car for any damages and importantly he checked the dash board box for documents after everything is completed checked by their partner and finally their partner inform us at end after checking the car to lock the car by using app, then only i have locked the car. So its clear from my end i have not lost or damage any documents, so i registering complaint in this forum for justice to remove the incorrect outstanding amount and refund my 1000 rs for fuel which i have paid additionally. Looking forward for support to get justice.

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Oct 7, 2017

Complaint marked as Resolved

They resolved by follow up calls and email. And they finally refunded my amount and removed The outstanding amount.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Zoomcar Customer Care's response Hello Vinay,

Greetings!

Firstly! please accept our apologies for the inconvenience caused. We did check the above issue and see that our team is already working on the above issue. As informed on the call, our team will reach out to you with an update regarding the charges levied on the booking as soon as possible.

Regards,
Appachu
Zoomcar

Oct 06, 2017

Updated by Vinay Srivathsa Yestarday i got called from zoom executive and Still zoom telling another 24-48 hours require to solve this issue, i dont know why this much time require to solve already 2 days over from my booking complition date. And one side their telling they will solve this issue with in 24-48 hours but in another side i getting the message from zoom to pay oustading amont . And in uploaded mail image they showing 6100 booking charges i dont understand their calculation ... Really having bad first time experience with zoom.