Zoom Car — fraudulent charges on booking and harrasment

Address:	411057
Website:	www.zoomcar.com

Hello team,

I was a regular and satisfied customer of zoomcar until my last 3 bookings which have been a nightmare for me. I never expected such a service from zoomcar. From the time zoomcar have started their zap program it has been tough for most of the consumers as the car in this case is parked at the private premises of the car owner who is running his business with
Zoomcar.

A similar incident happened with me on 29th march2018 for my booking id jps62pv9v.

When i went to the property of owner to find my car in the parking no one was there to check the condition of the car. I saw the car had several dents and reported to zoomcar on their suppot number. I was asked to take a video for the same and report the damages in the application. I did the same before availing my booking and saw most of the dents we’re already reported in the app except one. I additionally reported the dent on the app and went ahead with my booking after taking the video of entire car.

Post completion of my booking i got a message immediately that a sum of 19600 has been charged to me for
1. Lost of rc
2. Cleaning fee
3. Vehicle damage fee

I immediately raised a ticket with zoomcar and they responded me on the same by 2nd april stating that the charges for rc and cleaning were not valid and they have removed the same and only vehicle damage needs to be paid for amount of 7000. This is the fraudulent charge they apply to get money from customer without verification.

Since then i have sent series of mail stating that i have not done any damage and that i have reported all the damages before start of my trip. I had asked them to share the pictures of damage and when they shared it was exactly the same which i had taken in the video. I went to their local office last saturday7th april to take it legally however they told that this is zap program case and will be looked into by bangalore support team. They asked me to share the video to [protected]@zoomcar.com. Ihave shared them the video via mail however i am still to get any response on it since past 3 days.

They have sent me a legal notice to pay the outstanding and i am more than willing to challenge this in court as i have the evidence against them to which they dont seem to respond. I am writing this to you to help me take this legally as they dont seem to respond.

Regards,
Md jawed ali
[protected]