[Resolved] Zoom Car — fraudulent claim during refund

VINAY KUMAR SV

from Mumbai, Maharashtra

Address:	Kalyan Nagar, 560043
Website:	www.zoomcar.com

We booked a car for a trip with Zoom Car India PVT LTD on 31st MAY with booking ID # JPS6BSTUV, Zoom car provided the damaged car, the car was not even serviced before providing. There was a diesel leak from Diesel filter as soon as we picked up the car, so we reported a breakdown. They took the car back and didn't even provide an alternative car for our trip. They took almost a month to come up with lame reason that there was an under chassis damage. We didn't even start our trip and also it was a diesel leak from Diesel filter, so there cannot be under chassis damage. Zoom car is not even providing the report of the same. They are not providing my refund amount for the same. They are just claiming that there is no policy for claim or refund in this situation. They are providing the worst customer service. This should not happen again to any other consumer in future. Zoom car is fraudulent. They are looting consumers by not giving proper service and also by giving lame reasons and not providing the refund amount. I want Justice for this. At least a report from service center regarding the root cause and also the justification.

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Aug 6, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2019

Zoomcar Customer Care's response Hello Vinay,

Greetings!

We are sorry to know about the discrepancy in the billing. Upon checking, we see that the damage charge has been reversed under the booking.

Regards,
Ramya. S

Jul 01, 2019

Updated by VINAY KUMAR SV Hi Ramya,

Thanks for the early response. I saw that they have reversed the damage charges. They did that because i didn't do any damage, breakdown happened since the car service was not done correctly. The diesel filter was not changed before providing the car and the diesel was leaking from there. I didn't do any mistake and yet i'm paying the amount for the trip that i didn't even go, i hardly had car with me for 2 hours. So i am demanding the refund amount of Rs 6444/-. You can deduct the standard hourly rate for the 2 or 3 hours for which i had the car with me. Total hours i had the car with me, from the time booking started and until i reported the breakdown.

Best Regards,
Vinay Kumar

Verified Support

Jul 03, 2019

Zoomcar Customer Care's response Hello Vinay,

We did go through your comment. We find that the fuel bills have not been shared.

Therefore, please share the bills by emailing us through our contact us page, we shall have a check and we shall update you about the refund.

Regards,
Sowmya