[Resolved] Zoom Car — fraudulent claims of damage and charges levied for an already damaged car

anaokar

from Bhopal, Madhya Pradesh

Address:	Bangalore, Karnataka
Website:	zoomcar.com

I booked a Zoom Car for 4 hours. The car was delivered to me as per my request. The car came with torn upholstery, missing seat adjustment handles and loose mud flaps. The driver, at drop time, took multiple images of the car before delivery. As a precaution, I took pictures of the damaged parts (as I could see them) before I took delivery. After my usage, barely 15km in those 4 hrs, the person coming to pick up the car also took images.

Later, I was sent a message that I have been charged Rs 5000 towards damages. When I called their helpline to ask for clarifications and after I informed them that I had taken pictures, I was informed to file a complaint on their website and to upload the images. It has been more than 10 days and there has been no resolution. In the meanwhile, I am getting constant reminders to pay the Rs 5000 charges.

I believe Zoom Car sends bad cars and makes money by fraudulently charging customers for damages that have been done prior to delivery.

+4 photos

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Jul 19, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Zoomcar Customer Care's response Hello Anaokar,

Greetings!

Please accept our sincere apologies for the inconvenience caused during your reservation. We are sorry that the vehicle was handed over in such condition.

This is definitely not the service that we aim to offer our customers. Please share your booking ID for our reference, we shall have a check on the escalation raised and we will do the needful to resolve the same.

Regards,
Sowmya