[Resolved]  Zoom Car — fraudulent damage fee: booking id jps62kqcy

I booked a zoomcar - i20 from chandigarh on 21st jan. - 26th jan. The executive called me up and told me that the car is not available, 20 minutes before the booking. However, after i told about the problems i will face, they agreed to provide me with ford ecosport. Dl 1n 9226. After completing the trip, the executive looked at the car, checked it thoroughly and provided me with an otp to end my booking.
2 days later, i receive a mail from zoomcar that there has been a damage and i have to pay rs 7000. I was shocked to know about it, as there have been no damages during my booking. I have tried mailing and calling up zoomcar, but they are not giving me any details.
Also, if anything happens to the car after i hand over the car to a zoomcar executive, who is liable to pay for it?
To further worsen things, zoomcar is sending me reminders that i should pay up to avoid 'proceedings'.
1. Zoomcar has not mentioned anything about the damage. They have sent a photo of a small scratch on a glass. Note that even the car, nor the car number is visible in the image.
2. When further asked if there is a timestamp, there is no answer.
3. Zoomcar executive had confirmed that the car is fine and your refund would be initiated.
4. Zoomcar then makes a u-turn and says there has been a damage.

Whose mistake is it?