[Resolved] Zoom Car — Fraudulent Practice

ankushchourasia

from Pune, Maharashtra

Address:

Pune, Maharashtra

I have been charged for over speeding above 125 km per hr. They have not communicated to us about this during multiple discussion with them. I asked explicitly if we need to follow some policy or protocol but they did not mentioned anything then. I contacted customer care to relax the fine as i was not aware, however they are persistent that we should read the policy and they can't help. Pure case of fraudulent behaviour and cleverly designed scheme to cheat customers.

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May 17, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2017

Zoomcar Customer Care's response Hello Ankush,

Greetings!

We understand your concern here. We do not have any hidden charges, which is not intimated to the customer. The charges are mentioned on our policy page and the same is intimated to the customer in the booking confirmation email. As the details are shared in the confirmation email, it would be difficult for our team to state all the policies, hence, these are shared in the booking confirmation email.

Appreciate your understanding in this regard.

Regards,
Zoomcar

Jan 25, 2017

Updated by ankushchourasia As a part of policy, your company, your supervisor, delivery person, customer care representative dont follow the code of ethics. They will not follow any check list while delivering the car, or during discussion even if you explicitly ask if there are any specific guidelines which needs to be followed. However while taking back they will do a rigorous check of the things which were not even mentioned during pick up. They tell you about the pre-existing scars and ask you to pay for it for damages.

They will tell you blatant lies that I told you so. They will not provide details of policy even if you explicitly ask. Delivery driver will ask you for unprofessional favour to drop some place nearby and will suggest I will take care of adjustment in KMS.

Zoomcar is cleverly designed to scam customers and charge unnecessary and inappropriate charges and make money. Please dont use zoom care because all the company is interested in making money by charging you.

They can charge you for anything like:

Rs 500 even if you are delivering the vehicles by 5 mins delay, because it is as per policy.
Even if you have delivered the car on time and you have not closed the trip on app they will charge you. They will not provide you details about the process anywhere and will tell you that since you have booked online. You should see the process online. They dont have the duty to educate their customer.
Rs 2500 if exceed the speed of 125 kmph for one sec

Dont use Zoomcar it is a big scam and fraud company