[Resolved] Zoom Car — fraudulent transaction

[Resolved] Zoom Car — fraudulent transaction

N Nadeem Durrani

One of the worst and fraud company I have come across with. It has fraudently and illegally transacted INR 5000 and INR 6677 from my credit cards against the cancelled bookings. Best part is that even after several request from my side issue remain unresolved.These guys don't realize that such transactions are considered illegal by RBI which is closely scrutinizing the companies undergoing this. My next step is to approach RBI to curb this fraud racket flourishing under the name of Zoom car. Was this information helpful? No (0) Yes (0)
Dec 24, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Nov 20, 2019 Zoomcar Customer Care's response Hello Nadeem, Greetings! We regret to know that the issue is not yet resolved. Upon checking, we see that the refund is created through IMPS, an option stating "Get Refund" shall get highlighted under the respective booking ID in your application within 24 business hours. Please click on the option and add your bank details on the landing page. Once you click on submit, the amount shall be instantly transferred to your bank account. Regards, Ramya. S
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Comments

khonder

from Bengaluru, Karnataka

I have completed my trip on 29 October 2019 and till now I haven’t received me security refund amount back. The policy say that amount will be reflected upto 15 days. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience.

Zoomcar Customer Care's response, Nov 22, 2019

Verified Support

Hello Khonder,

Greetings!

We understand your concern here. We are sorry to know that you haven't received your refund yet. Please share the booking ID, we shall have a check and update you on the refund.

Regards,
Imran
Zoomcar