[Resolved]  Zoom Car — fuel amount has not been refunded

Address:

560048

I have booked a car with fuel for nov 15 2019, booking id is jps66l528. To my surprise car was not filled with fuel. My booking got completed on nov 16, 2019. According to zoomcar refund policy i should get the refund in 5-15 days. I called after 5 days and customer executive said to wait for 15 days. I called after 25 days on dec 10 and now the customer executive is saying the refund failed on dec 1. I got no update whatsoever in this time frame from zoomcar. As per the policy i should have got the money by dec 1 or least zoomcar should have informed me about the failed transaction. Customer executive is saying only when customer comes back saying they have not received then only we come to know it has failed, like really? Asking me to wait for couple more days. My registered mobile number is [protected].