[Resolved] Zoom Car — fuel bill not refunded

ksakiran

Address:

Pimple Saudagar, Pune, Maharashtra, 411027

My booking id is JPS6FNZC3
It was 20% of the fuel before starting my ride. I did fueled the car with full tank.

I also submitted the fuel receipts.

In refund it is only 328 INR eas refunded and the reason they say is, I should not have fueled the car witg 2, 200. maximum I can fuel the car is 328 INR as per my kms.

I do not know how manipulative they are. They gave me 600 credits few months back when I did the same stuff. Now they looted my 1872 INR.

Please help.

Thanks,
Aditya Kiran

+2 photos

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Apr 1, 2019

Complaint marked as Resolved

I have sent the same message to zoomcar via Facebook Messenger. They returned the amount to me.

Zoomcar customer support has been notified about the posted complaint.

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Comments

Manas Bhaskaran

from Korampallam, Tamil Nadu

I booked ride with zoomcar. But the travel not happened. But they not refunded the cash.
[protected]
Manas

Zoomcar Customer Care's response, Apr 7, 2019

Verified Support

Hello Manas,

Greetings!

We do understand your concern here. We did check and see that you have not picked up the vehicle, hence, the booking has been canceled. The charge has been levied as per the policy.

Regards,
Ramya. S