[Resolved] Zoom Car — fuel charge refund cheat

PraveenkumarHP

from Bengaluru, Karnataka

Address:	560083
Website:	www.zoomcar.com/signup/?ref=GA_Zoomcar-Search-Brand:Zoomcar_zoomcar_300594173037?utm_campaign=Zoomca

Reference to booking id jps64ffys

I have never seen such a low grade cheaters that too cheating professional way.
I have opted for car rental with fuel charges
I recieved car with only 25% of fuel. On the trip i had refuelled tank with 3630rs then produced the bill for refund, but in refund i have received only 2345rs.
Now they claim initially tank was 95% filled. For which they are not able to provide me the proof, but simply claim its gps based calculation?

Is it my right as a customer to ask them for proof, why are they hiding this proof and cheating me of my refund amount.

Is this ethical way of doing business?

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Dec 14, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Zoomcar Customer Care's response Hello Praveen,

Greetings!

We are sorry to know about the discrepancy in the refund. Kindly share the booking ID to have a check and assist you on the same.

Regards,
Imran
Zoomcar

Nov 10, 2018

Updated by PraveenkumarHP booking id jps64ffys

Verified Support

Nov 13, 2018

Zoomcar Customer Care's response Thank you for sharing the requested details. As per our records, we see the start fuel percentage was 95% and we have processed the fuel refund based on estimated fuel calculation during your reservation. We regret to inform you we will not be able to process more refund here.

Regards
Imran
Zoomcar

Sep 20, 2021

Updated by PraveenkumarHP No issue I have uninstalled zoomcars