Zoom Car — fuel policy & refund - booking no jps6notwx

I have taken this car and had uploaded fuel bill for 2187.5 + 150 rs for parking which i paid. The parking should have been paid by zoomcar representative since in the booking already paid for the airport convenience charges. Hence the refund should have been 2187.5+500+5000 (Refundable) = 7, 687.5

However zoomcar representative is coming up with silly explanation as below:

After reviewing your trip, we confirm that the estimated fuel cost is only rs.1873/-. Fuel bill can only be reimbursed as per estimate derived on the kilometers is driven by and the ideal kilometers which could have been covered on the available fuel.

Here the mileage of the vehicle is (Inclusive of ac usage and the traffic) is taken into consideration and moderately calculated on existing fuel cost/ liter.

I did not even use 60% of the kms & the fuel for which i had paid in the booking, yet they are not ready to refund the fuel bill