[Resolved] Zoom Car — fuel refund - jps6ftm58

 
1 Review
India
 varun koul on Mar 15, 2019
Filled fuel tank to full as i received car with empty tank.
Now customer service says, fuel tank was already full and asking me for a proof that it was empty.
I accept that i dont have any picture of fuel gauge when i started the trip but asking zoomcar to share proof that fuel tank was full.
They silently denied my request and rwfunded some amount based on some secret calculation. I asked for calculation, no response from them. Is there a way to escalate the issue.
Complaint marked as Resolved Apr 17, 2019

Complaint Status


[Mar 15, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Mar 15, 2019
Hello Varun,

Greetings!

We are sorry to know about the discrepancy in the fuel refund.

Please share your booking ID for our reference, we shall check on the refund processed and we will update you on the same.

Regards,
Sowmya
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    Zoom Car - fuel refund - jps6ftm58