[Resolved] Zoom Car — gprs failure

[Resolved] Zoom Car — gprs failure

K Kbr85 from Palackattumala, Kerala

Booked a zoom car last week.. There was a gprs failure., i. E gprs through app showed a different location than the location where i picked up the car.. However i parked the car in right location and also had to confirmed through customer care person who said it was in right location.. However they later charged me a fine of 2500 rs saying it was wrong location.. Even according to their gprs it was less than a kilometre difference.. I consider this as a fraud and unhappy with their customer care and services.. Definitely not recommended..!! Was this information helpful? No (0) Yes (0)
Apr 4, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Mar 02, 2018 Updated by Kbr85 Customer care executives promise a call back but would never call us and probably delay the issue purposely to wait for time where they can take some action for non payment..( we would have agreed for their terms and conditions) Mar 02, 2018 Updated by Kbr85 Unfortunately I trusted what they said in conversation and didn't take any screenshots or photos of the location.. and I am planning to challenge this in consumer court.. Verified Support Mar 03, 2018 Zoomcar Customer Care's response Hello User, Greetings! Please accept our sincere apologies for the inconvenience caused. Kindly share your booking ID at [protected]@zoomcar.com, we will have a check on the issue and will do the needful to resolve the issue as soon as possible. Regard Wasim Zoomcar
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Kbr85

from Palackattumala, Kerala

Haven't got any solution from this forum.. but have realised a few things about zoom car usage..

1 no /minimal human interaction and help is available from zoom car team even at time of technology failure or crisis situation

2. Keep taking pictures of car, gprs, location, car condition before and after trip and keep proofs since they would try to book you under some or the other penalty clause

3 I guess their revenue from penalty charges exceeds their actual revenue from the trips !!!

4 customer care diplomatically encourage you to make errors ( especially with beginners ) in order to charge you penalty at every possible option..

5. Seems to me that lot of fraud happens and not trust worthy..

6. To summarize " don't use zoom car" .. not but not the least

Don't ever use zoom car..!!