[Resolved] Zoom Car — Had a zoom car booking for 8 pm and i was told no car is present at 6:30pm. | |||||
Had a zoom car booking for 8pm and i was told no car is present at 6:30Pm. I am being given the open to either delay my ride by 2 hrs and that too pick it up 20 kms away from me.. or get it now by going 35kms away. Seriouslyyy??? is this your hassle free service? What am i supposed to do now ?? next can cannot be booked untill 2 hrs from now and even not even a single car is close to me. I was given a compensation of 500 credit points becouse of this but do you think that will resolve my issue ??? Why cant get a replacent car driven to me instead even if there is gonna be a delay ?? why do i take the pain of going 35ms to fetch it and then coming back home to get my stuff for the actual journey. Worst service ever by ZOOM CAR. Was this information helpful? | |||||
May 12, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Feb 26, 2017 Zoomcar Customer Care's response Hello, Greetings! We sincerely apologise for the inconvenience caused. This is definitely not the experience we want our customers to get. Kindly share us your booking details for us to look into the issue. Regards, Zoomcar. | |||||
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