[Resolved]  Zoom Car — harassment by zoomcar to pay falsely charged money

Address:

Hyderabad, Andhra Pradesh, 500028

To begin with, i regret o[censored]sing zoom cars services.
Zero level of customer service.
I have been trying to get in touch with them but no luck.
Rather, i have been receiving emails every day to pay the falsely charged due amount.

1) i didn’t got the vehicle i booked.
2) was advised to go get an alternative vehicle from an alternative address.
3) alternative vehicle was faulty so was again advised to go get a second alternative vehicle from an second alternative address.

When i finally got the car with a delay of 3 hrs from the actual booking time, upon asking about the missing 3 hrs as i paid for those 3 hrs, i was told that nothing can be done about it.

Due to some work i had to reschedule my booking finish time. I did over the app and by now i know about the zoom cars level of service so i clicked the screenshot of the extension of the booking.
Then i get a call from zoom car saying i need to return the car at the actual time.
I said, i extended the booking but they wouldn’t listen to me and rather harassed me.
I have to give up and say that i would be driving and i don’t want any kind of stress so please let me first finish the trip and we will talk. Thankfully i drove and nothing happened as i was worried that due this stress i might be involved in an accident and that too kids were travelling with me.

This is also a safety issue which needs attention. As zoom cars harassing customers on their way back may be dangerous.

And until now no one from zoom cars contacted me on this matter apart from daily automated emails about the payment.

Hope, this would be resolved by some sensible person.