Zoom Car — harassment for pre-existing issues with the car and that too without any consent from customer and brief

 
1 Review
India
 sanchan3377 on Oct 21, 2019
I receieved a mail from Zoomcar recoverydesk out of nowhere.

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the Member Agreement (hereinafter referred to as "Agreement" (https://www.zoomcar.com/bangalore/policy#member) Therefore, you are liable to make payment of ₹7000 to the company.

Please note that as per the said Agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due

We therefore request you to make payment of the aforementioned outstanding amount of ₹7000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount.

I sent them back...

Firstly, please be a little more specific on how it caused an outstanding fee of 7k.
My whole purpose o[censored]sing zoomcar was to reduce the cost of tour, not to get looted.
Secondly, "in accordance with the agreement duly verified and acknowledged by you"- this acknowledgment was a result of the harassment that I was put through that late without any proper justification of the penalty being levied against my account.

Despite the repeated denial of any damage been done to the car during the time it was under my usage, I was harassed for pre-existing issues with the car.

Also, I clearly remember there was no staff at the pickup point. There were so many of these damages on the car that there was no point taking so many pictures (To be used as proof against false charges). There was also no point of contact. The actual staff who called me for the change of Car 2 hours before pickup which was at 4am (disturbing my sleep) also used some sort of number which didn't get back to him. This is clearly a case of harassment for pre-existing issues with the car and that too without any consent from customer and brief.

Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.
As per my knowledge, there was no damage done to the car, might be few scratches that were already pre-existing. Henceforth, please do not harass customers this way.

Best Regards,
Sandeep

Complaint Status


[Oct 22, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Oct 23, 2019
Hello Sanchan,

Greetings!

We are sorry to know that there is a discrepancy in the billing. Please share the booking ID for our reference, we will check on the charge that is levied and we will share an update on the same.

Regards,
Ramya. S
Updated by sanchan3377, Nov 13, 2019
Hello Ramya. S

Here's the booking ID JPS6XX1XK
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    Zoom Car - harassment for pre-existing issues with the car and that too without any consent from customer and brief