[Resolved]  Zoom Car — harassment of customers and charging false damage charges

Dear hitesh bhardwaj,

This e-mail is with reference to the booking made by you with zoomcar india private limited (Hereinafter referred to as "zoomcar" or/and "company") through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6xt7l7 ka03ag1378 21/09/2019 10:00 21/09/2019 19:45 hameed sha complex, corporation circle, 4467653 hameed sha complex, corporation circle, 4467653 1663 0 10000

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the member agreement (Hereinafter referred to as "agreement" (https://www.zoomcar.com/bangalore/policy#member) therefore, you are liable to make payment of ₹10000 to the company.

Please note that as per the said agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due

We therefore request you to make payment of the aforementioned outstanding amount of ₹10000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount.

Thanking you

For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

Hi,
This is the mail am continuously receiving from zoom car, initially it was for rs. 6000 and with in one or two days they increased it to rs.10000. I tried contacting them several times and sent many mails to them to ask the reason for extra amount but they did not reply. When i received the mail for outstanding amount of rs. 10000 and checked on the application i got to know that they are charging amount for any damage done to car. I have taken all precautions and saved the car from any kind of damage and parked their car to dropping location without any damage even i have uploaded clean pictures of car after completing my drive. As i haven’t done anything wrong and i have returned the car safely and without any damage.
If they don’t have trust on their customers then for betterment they should send any agent or any person who will check car before and after the car given/taken back. As on 18 sept 2019 also i took a car with booking id this jps6xuvtv in which i was facing problems in unlocking the car so i tried calling to zoom car for continuously half an hour after that they unlocked the car and same thing happen at the time of returning the car i tried so many time and after so many attempts i was able to contact them and they locked the car from there end.
I always take precautions in my life and same was in the case of zoom car but know they are harassing me and charging me for the damage which i haven’t done.
I checked on internet also there are thousands of peoples who are getting harassed by zoom car on the name of damage.
Its not good just for the sake of money zoom car is harassing there customers and finning huge fines on them for the mistakes that they haven’t done.

Kindly help me in this regard.