[Resolved]  Zoom Car — haven't received refund yet

Address:

7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

My name is devarsh bhatt. I booked zoomcar on 17 june 2020 in jaipur. Trip was going to start from 9:30 pm till 1:30 am.
I was with my female friend, and pick up location was gold soul grand mall basement. Paid successfully 6131 total amount and they sent me mail that you successfully booked the ride. I submitted the relevant documents 1 hour before booking. We went there around 9:00pm. Their employee was there, he told us that documents is being verified, it took 2.5 hours and no one picked up our call from zoom car till that. Later they said that we are doing something and will give you 1 hour extra. Finally one of their employee contacted and said there is a hole in your driving license so we can't not permit you. I said you haven't mentioned such things in your policies and even high court did that and gave me back my license and it's valid up to 3 holes. But they denied. Finally they rejected our trip the next day midnight on 18 june. I was with my female friend there, place was basement, very much risky, and we had to attend something very urgent. That time jaipur was completely locked down, no help was there. It was such a mental torture, and kind of harrassment from the company. We booked the cab somehow and returned. On their trust we went there by can, paid 500 rs for going and coming extra. It was physically and mentally torture. They said you will get your refund back within 15 days, it's been 2.5 months, i contacted them a lot. Still i haven't received the refund. I've cheated with this zoom car company. They tortured me and holding my money. Pls help me out.