[Resolved]  Zoom Car — hidden extra charges

Address:	Pune, Maharashtra, 411057
Website:	www.zoomcar.com

I have booked a zoom car for my family trip on june 15 morning 7:00 am to june 17 evening 6:00 pm. (Jps624ti1). Whole amount was paid in advance for free km of 295 km. Trip got over before and i dropped the car at the same location as instructed by zoom car.
The car was returned in a state neater than the state which i got it. When we picked the car, boot-space of the car was filled with used bottles, food containers etc and a cover with 3 plastic containers. We cleaned it prior to our use - which is supposed to be done by zoom car. I am sure for the same they might have charged the previous customer. We even water-washed the car at the last day of the trip. We returned the car early at the same location.

Now the trick starts. I refilled diesel for 1500 rupees, which i am eligible for the reimbursement. After uploading the fuel bill for the same, zoom car invoice got updated, an outstanding charge of 1430 got added to my bill (1000- cleaning charge, 430- extra km) hence compensating for the fuel reimbursement i applied. All i left in the car was few toll bills and the same cover with containers which was already in the car when i got the car. Now they are charging an extra 1000 as cleaning fee. Broad daylight looting!